Your Data, Your Rights
We take the privacy and security of your personal data seriously. This policy explains exactly what we collect, why we collect it, how we use it, and the rights you hold over your information.
This Privacy Policy (hereinafter "Policy") sets out the principles and practices by which Madrid88 (hereinafter "madrid88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible atmadrid88.cam, collects, uses, stores, discloses, and otherwise processes personal data relating to registered players, website visitors, and prospective users (hereinafter collectively "you", "your", "Data Subject").
Madrid88 is committed to handling your personal information responsibly and in accordance with internationally recognised data protection standards. This Policy applies to all personal data processed through the madrid88 Platform, whether provided directly by you during registration, collected automatically through your use of our services, or received from authorised third parties.
By accessing or using the madrid88 Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately. This Policy is to be read in conjunction with our Terms & Conditions and Responsible Gambling Policy.
Note for Malaysian Players: While Malaysia's Personal Data Protection Act 2010 (PDPA) governs the processing of personal data in commercial transactions within Malaysia, madrid88 operates under international licensing jurisdiction. We nonetheless align our data practices with the spirit of the PDPA and comparable international frameworks including the GDPR where applicable to our user base.
For the purposes of this Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, location data, and online identifiers. |
| "Processing" | Any operation performed on Personal Data including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | Madrid88, which determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of and under the instructions of madrid88. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data. |
| "Cookie" | A small text file placed on a user's device by the Platform for the purposes of session management, analytics, or preference storage. |
| "KYC Data" | Identity verification documentation including government-issued ID, proof of address, and payment method verification materials. |
Madrid88 collects Personal Data from you through several channels. The type and volume of data collected depend on your level of engagement with the Platform. Below is a structured overview of the categories of data we collect and their primary sources:
| Category | Examples | Source |
|---|---|---|
| Registration Data | Full name, email address, Malaysian mobile number, date of birth, username, password (hashed) | Provided by you at registration |
| KYC & Identity Data | MyKad number, passport copy, selfie verification, proof of address | Provided by you during verification |
| Financial Data | Payment method details (e.g., bank account last 4 digits, DuitNow ID, eWallet account), deposit and withdrawal history, transaction amounts in MYR | Provided by you and via payment processors |
| Gaming Activity Data | Game history, wager amounts, bet outcomes, bonus usage, session duration, live betting records | Generated automatically through Platform use |
| Technical & Device Data | IP address, device type, operating system, browser type, screen resolution, connection speed, geolocation (country-level) | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, WhatsApp message records, email correspondence, support ticket history | Generated through your interactions with our support team |
| Preference & Behavioural Data | Preferred games, betting patterns, promotional preferences, language settings | Derived from your activity on the Platform |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes. We do not collect or store full payment card numbers; card transactions are processed via PCI-DS compliant third-party payment gateways.
Madrid88 processes your Personal Data for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed below without providing prior notice and, where required, obtaining your additional consent:
Madrid88 processes Personal Data one or more of the following lawful bases, depending on the specific processing activity:
Madrid88 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party Data Processors engaged by madrid88 are contractually required to maintain appropriate technical and organisational security measures and to process data solely for the purposes authorised by madrid88. We conduct due diligence on all processors prior to engagement.
The madrid88 Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small data file stored on your device that enables the Platform to recognise your browser across sessions.
We use the following categories of cookies:
You may control your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect Platform functionality. Madrid88 does not use third-party advertising or cross-site tracking cookies.
Madrid88 retains your Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in manner that prevents re-identification.
Madrid88 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying madrid88 immediately at[email protected] if you suspect any unauthorised access to your Account.
Subject to applicable law and our legitimate regulatory obligations, you have the following rights in relation to the Personal Data that madrid88 holds about you. You may exercise any of these rights by contacting our support team via live chat or at [email protected].
Madrid88 will respond to all verified rights requests within 30 calendar days of receipt. In complex cases, this may be extended by a further60 days, and you will be notified accordingly. There is no charge for exercising your rights unless requests are manifestly unfounded, excessive, or repetitive.
The madrid88 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect Personal Data from any person under the age of 21. If we become aware that Personal Data has been submitted by an individual under the minimum age threshold, we will take immediate steps to delete that data and close the associated Account, including forfeiture of any funds.
Parents and guardians who believe that a minor may have accessed the Platform or provided Personal Data are urged to contact us immediately at [email protected] so that we can investigate and take appropriate action. Madrid88 takes its obligations regarding underage protection with the utmost seriousness.
Madrid88 operates internationally and may transfer your Personal Data to servers or processors located in jurisdictions outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to maintain a standard of data protection equivalent to that described in this Policy.
Safeguards for international data transfers may include the use of standardised contractual clauses, binding corporate rules, or reliance on adequacy decisions by recognised data protection authorities. You may request further information about the safeguards applicable to specific transfers by contacting our support team.
Madrid88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Any material changes to this Policy will be communicated to registered Players via the email address on their Account and/or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date displayed at the top of this page will be revised with each new version. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the revised terms.
If you have any questions, concerns, or requests in connection with this Privacy Policy or the way madrid88 processes your Personal Data, please contact our dedicated data protection team through any of the following channels:
Support Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24 hours a day, 7 days a week via the Platform
WhatsApp: Available during extended hours — average response under 10 minutes
Languages: English, Bahasa Melayu, and Mandarin support available
Response Time: Written data protection enquiries acknowledged within 2 business hours; substantive response within 30 calendar days
When submitting a data rights request, please include your registered Account username and the email address associated with your Account to enable us to verify your identity and process your request efficiently. We may request additional verification information where necessary to confirm your identity before actioning a request.
Privacy at a Glance
Six core privacy commitments that define how we handle your personal information on the Platform.
All data in transit between your device and our servers is protected with industry-standard TLS encryption. Sensitive stored data is encrypted at rest with AES-256, ensuring your details are never exposed in plain text.
Madrid88 does not sell, rent, or trade your personal information to any third party for their own commercial use. Data sharing is strictly limited to service delivery, compliance, and fraud prevention purposes.
You can request access, correction, deletion, or portability of your data at any time. Madrid88 responds to verified data rights requests within 30 days and without charge for standard requests.
We use cookies only for session management, security, analytics, and personalisation. We do not use third-party advertising or cross-site tracking cookies. You can manage preferences through your browser settings.
Your data is kept only as long as necessary. Active account data is retained for 5 years post-closure. Financial records are held for 7 years per AML requirements. All data is securely deleted or anonymised upon expiry.
Every piece of data we collect has a clearly defined purpose. We do not use your information for any purpose beyond what is stated in this Policy without your explicit consent or a lawful basis to do so.
Your Privacy Is Protected
Your personal data is secured, your rights are respected, and your experience is backed by a platform you can trust. Join players across Kuala Lumpur, Penang, and Johor Bahru who game with confidence at madrid88.
For players aged 21 and above only. · Play responsibly. · Players are responsible for compliance with their local laws.